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Delivery Policy

DELIVERY — From Our Store to Your Door

At Kensington Wine Market, we are happy to offer a variety of options for getting your bottles to you:

THE SHORT VERSION

If you live or work within Calgary’s city limits: Your order (in city limits only) may be delivered by a courier, or by one of the KWM staff for a fee of $20.(no delivery fee on orders over $300)

If you live outside of Calgary but within Alberta: we can pack your order up and send it to you via Canada Post or UPS (added charges for this will be applied to your order).

If you live outside of Alberta but within Canada: We Do NOT ship outside of the province of Alberta. Your best bet is to arrange for a friend or family to pick up your order on your behalf. Please let us know who will be picking up your order so that it is noted on the paperwork of your order.

Clear enough? Great! Now, let’s get complicated.

THE DETAILS

FOR ANY DELIVERY, PLEASE NOTE: The same rules for purchasing products in-store apply to having products delivered or shipped. According to Alberta/AGLC law, you must be over the age of 18 to arrange and accept deliveries from a liquor store.

  • You are asking us to deliver alcohol. That means we must ensure that someone over the age of 18, who is not inebriated, can physically accept the alcohol delivery.
  • We cannot leave alcohol deliveries on a doorstep if no one is home! We need to physically hand it to someone, and Identification accepting the order will be required. 
  • If you give us a residential address, we must talk to the recipient to schedule the delivery.
  • FOR GIFTS We are as discreet as possible to ensure gifting surprises, but we do have to call in advance to arrange delivery. So, we urge you to give us a weekday business address and telephone number for your recipient. That way we meet our legal obligation, and you are assured that your delivery arrives on time and remains a surprise!

For delivery within Calgary city limits:

Your order may be delivered by courier, or by a smiling KWM staff member. 

KWM is downright stoked to offer a flat-rate fee of $20 plus GST for delivery within Calgary city limits only.

For delivery of orders over the total of $300, the delivery fee is gleefully waived!

  • Our delivery window is between 10AM and 5PM, Monday to Friday.
    • You have the option of 10am – 2pm or 2pm to 5pm
  • You should receive a call when the driver is enroute.
  • If nobody is home to accept a delivery that has been arranged, you will still be charged for the delivery attempt. You will then have to pick up your order at the store or pay a second delivery fee if you want us to try the delivery again. 

For delivery within Alberta:

Kensington Wine Market does not physically deliver any orders outside of Calgary city limits. For orders being delivered outside of Calgary but within Alberta, we can arrange to have orders delivered via courier or postal service. Added delivery charges for this are calculated based on market rates. Additional costs for packing materials will also apply.

 

Small print that is not legally binding added by an overly enthusiastic copywriter, keen on making their mark before their job is outsourced to AI:

Some restrictions apply. Pricing may change based on fuel and vehicle maintenance upkeep costs. KWM cannot be held responsible for floods, locust plagues, or other acts of unforeseen entropy that endanger delivery timelines. While we enjoy delivering to you, we also love to see you in store! We are not some gigantic distribution warehouse operated by a mega conglomerate with an expired patent on the single step web sign-in process, so we cannot hide our delivery fees within streaming TV service charges on your credit card. Kensington Wine Market is a boutique wine, beer, and whisky shop that is fortunate to have wonderful customers (like you) that keep the lights on and pay for our staff. Come on down in person to check out our shop when you get the chance – we look forward to seeing your smiling face!