Kensington Wine Market's Responds to Frequently Asked Questions.

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FAQs

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Following are some of the questions we answer most often about the store and customer service.

Where are you located?
What are your store hours?
How can I reach you?
Do you have a monthly wine club?
What is the history of the Kensington Wine Market?
Do you offer wine tastings?
Can I book a private corporate tasting?
Can I order corporate gifts?
Can I purchase empty gift boxes?
Do you deliver?
Do you give discounts?
What forms of payment do you accept?
If I know the name of the wine I want, how to do I find it?
How do I plan a corporate event?
Can you help me find wine for my upcoming wedding reception?
Can I submit a question to your FAQs?

Where are you located?
Our retail store is located in Calgary, Alberta, in the trendy neighbourhood of Kensington. The street address is 1257 Kensington Road NW, Calgary, Alberta, Canada. We are only minutes from downtown and have plenty of parking available for your convenience behind our store.

What are your store hours?
Our retail store is open 7 days a week. Store hours in MST are:

Monday - Wednesday 10:00 am - 8:00 pm

Thursday & Friday 10:00 am - 9:00 pm

Saturday 10:00 am - 8:00 pm

Sunday 12:00 pm - 6:00 pm

We are open on most holidays except Christmas Day, Boxing Day, New Year's Day, Easter Sunday and Easter Monday.

How can I reach you?
You are welcome to contact us at 403.283.8000 or toll-free at 888.283.9004. You can email us at atyourservice@kensingtonwinemarket.com or send a fax to 403.283.4283.

Do you have a monthly Wine Club?
If that�s what you want to call it�yes we do! But we call it the KWM Gift Club. You can send yourself or a loved one monthly wine treats. Just tell us your delivery schedule and budget amount in the Gift Order Form, and we�ll get right on it! Or, you are welcome to contact us at 403.283.8000 or toll-free at 888.283.9004. You can email us at atyourservice@kensingtonwinemarket.com or send a fax to 403.283.4283. Remember, we can only deliver within Alberta.

What is the history of the Kensington Wine Market?
KWM was founded in 1992 by Nancy Carten and Richard Lindseth as an emporium of specialty wine. From day one, we have sought to excite and educate our customer's palate with rare and exceptional products from around the world. Read more...

Do you offer wine tastings?
Yes, and we offer tastings of single malts too! To look at our schedule, check out In-Store Tastings. Most Saturday afternoons from 2:00 to 5:00 p.m. you can also enjoy informal wine tastings. Come in and ask an expert about the wine we are sampling that day.

Can I book a private corporate tasting?
Yes. Private tastings can be arranged either at our store or at a location of your choice. For our in-store tastings, we can accommodate groups of 20 people for sit-down functions or 30 people for stand-up/cocktail style functions. Read more....

Can I order corporate gifts?
Absolutely. We have quite a reputation for beautiful gift packages. Not only can we help you pick the perfect gift, we will be happy to wrap your gift in one of our signature bags, boxes, baskets or crates. Read more...

Can I purchase empty gift boxes?
Our specially-crafted Kensington Wine Market gift boxes and crates are available with a purchase only.

Do you deliver?
Our provincial liquor laws dictate that we cannot ship orders outside of Alberta. But we deliver within Calgary city limits, and Canada Post sends packages anywhere in Alberta. That's the quick answer, but there is more. For details, read our delivery policy.

Do you give discounts?
Yes. We give a standard 5% discount on orders of 12 or more bottles of wine. Not all wine is discountable. To be eligible for our quarterly 10% newsletter discount, go ahead and subscribe to our email list. Want to read the fine print on our discount policy?

What forms of payment do you accept?
We do not accept online payment. When you pick-up your order at the retail store you can pay with: cash, debit, Visa, MasterCard and American Express. We do not accept personal cheques. Orders for delivery must be pre-paid with Visa, MasterCard or American Express. If you are interested in setting up a corporate account, give us a call at 403.283.8000 or toll-free at 888.283.9004.

If I know the name of the wine I want, how to do I find it?
That's easy. If you know the product name, click on the Quick Search tab at the left of your screen and type the name in the Name box, then click Search. Don't worry if your spelling is a bit fuzzy! If you know a few details about a particular bottle, use the Category and Price options in the Quick Search area and then scan the results. Or narrow your search using the options available in Wine Search or Scotch Search.

How do I plan a corporate event?
Use our online tools to connect with one of our staff and let us help you do it right. We suggest you begin by clicking on Quick Order For Your Biz. This will give us an outline of your needs and then we call you to fine-tune the details.

Can you help me find wine for my upcoming wedding reception?
Yes! Our specialists can find the perfect wine to match your menu. Let's get started by clicking on Quick Order For You.

Can I submit a question to your FAQs?
Yes, please do! Contact questions@kensingtonwinemarket.com and we will respond as quickly as possible. We reserve the right to edit or not publish your inquiry.

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1257 Kensington Road NW Calgary Alberta T2N 3P8

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