SALES & REFUND POLICY
Sales Terms and Conditions

• We are located in Calgary, Alberta, Canada and state our prices in Canadian dollars ($CDN).
• 5% Goods and Services Tax (GST) is added to all online orders.
• Prices are subject to change at any time and without notice.
• Sorry, but we cannot guarantee availability of a product at the time of your order.
• For pick-up, we hold unpaid orders for 5 days only. After that, it goes back into stock.

• We do not process payments online. You can choose to submit your credit card details online or not, it is optional. When you submit credit card details online, the information is securely encrypted but not transferred anywhere. Then your order is processed offline at the retail store.
• When you pick-up your order at the retail store you can pay with: cash, debit, Visa, MasterCard and American Express.
• We do not accept personal cheques.
• Orders for delivery must be pre-paid.
• If you are interested in setting up a corporate account, give us a call at 403.283.8000 or toll-free at 888.283.9004.

• You may cancel your order at any time prior to pick-up or delivery. A re-stocking charge may apply.
• To cancel, contact atyourservice@kensingtonwinemarket.com or call 403.283.8000, toll-free 888.283.9004.

• Unopened Products: Refunds are given for unopened product in saleable condition. We cannot accept a return on any product that has been used or where the packaging has been altered in any way.
• Opened Products: Refunds or exchanges are given for spoiled wine only when the contents are still in the bottle. Empty bottles are not accepted for refund.
• Sale Products: No refunds or exchanges on sale items.
• Refunds without original purchase receipt or verification of KWM purchase are subject to a 10% restocking fee.

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DISCOUNTS
You get a standard 5% case discount on orders of 12 or more bottles of most wines. A case can be all the same wine or mixed. The discount is calculated during checkout.

Our best discount of 10% is offered three times each year to reward registered website users. To be eligible for this reward go ahead and register. Once registered, the online checkout provides the option to apply your 10% reward. But remember, it's only available three times per year (you will receive an email notice when the reward is available online).

The fine print: Some wines are not discountable. There is no discount on beer, liquor, accessories, tastings, gift cards, gift wrap or delivery. During the annual inventory sale in January, each item is tagged with a sale price if applicable so case and user discounts do not apply.

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DELIVERY — Our Store To Your Door

KWM is pleased to assist in getting your orders and gifts delivered. But delivery can be a tricky business so please read these guidelines carefully to ensure a trouble-free experience.

• Recipient must be 18 years of age or older. We ID anyone under 25. It's the law.
• Recipient cannot be under the influence of alcohol.

Corporate Account Delivery

• Free delivery to your single downtown Calgary business address.
• Delivery charges apply for other addresses or for rush service; see below.
• Corporate delivery service is available Monday through Friday from 10:00 am - 4:00 pm (MST).
• 24 hours advance notice of your delivery needs is preferred; we cannot guarantee same day delivery but we promise to do our best.

Delivery Within Calgary City Limits

• Read this, it's important: You are asking us to deliver alcohol. That means we must ensure that someone over the age of 18, who is not inebriated, accepts the delivery. We cannot leave alcohol deliveries on a doorstep if no one is home! If you give us a residential address, we must talk to the recipient to schedule the delivery. We are as discreet as possible to ensure gifting surprises, but we must call in advance. So, we urge you to give us a weekday business address and telephone number for your recipient. That way, we meet our legal obligation and you are assured that your shipment arrives on time and is a surprise if it's a gift!
• Kensington Wine Market does not assume responsibility for attempted but uncompleted deliveries. For example, if you give us a residential phone number or address for your recipient and we cannot reach them to schedule delivery, your delivery expectations may not be met. The same may occur if you give us an incorrect address or telephone number.
• We employ a courier service to deliver within Calgary city limits, and surrounding communities.
• Delivery must be pre-paid. If any adjustments are required they are done after the delivery has been attempted or completed.
• Your delivery costs are calculated and added to your order after it is submitted online.
• The final delivery cost depends on the location of the delivery address (see zone map below), the cargo being delivered (ie: one bottle costs less than a case!), and the amount of time available to complete the delivery. For example, if you need a rush delivery today, it will cost you more! We can quote your delivery fees prior to finalizing your order.
• Courier service is available Monday through Friday from 9:00 am - 5:00 pm (MST), and on Saturday from 9:00 am to 3:00 pm (MST). There is no courier service on Sunday. Rush costs apply if we contact the courier after 12:00 noon (MST) or if you ask us to deliver during a specific time frame. 
• 48 hours advance notice of your delivery needs is preferred; we cannot guarantee same day delivery but we promise to do our best.
• We attempt to deliver your order only once. After that, the order is returned to our store and we notify you. Any subsequent delivery attempts are your responsibility (ie: if you want us to try again, you will be charged the delivery fee again).
• We reserve the unconditional right to refuse delivery.

Calgary City Limits Delivery Zones & Prices: Note, these price are for standard delivery. Rush costs will be quoted offline if they apply.